TERMS & CONDITIONS
REFORMED PLASTICS (UK) LTD is Registered in England and Wales – Company Number 05916282 whose registered office address is 37 Carisbrooke Crescent, Poole. Dorset. BH15 4LA
The corporate entity, firm or individual ordering the goods from the Company. All orders are made on the following terms & conditions alone.
Reformed Plastics (UK) Ltd sales representatives have no authority to make any representation or promise on the company’s behalf or to vary these terms & conditions.
We have no minimum order value.
The price of the goods shall be as published in the Company’s price list current at the date of delivery of the goods or as quoted. The price list is exclusive of VAT, which shall be due at the rate of ruling on the date of the VAT invoice.
Prices listed or quoted are based on costs prevailing at the time when they are given or agreed. The Company shall be entitled to adjust the price of the Goods at the time of delivery by such amount as may be necessary to cover any increase sustained by the Company after the date of acceptance of the Customer’s order and any direct or indirect costs of making, obtaining, handling or supplying the Goods.
Our delivery costs are based on how much space is required to transport your order, service level & your location.
All prices are quoted ex-works. Delivery will be charged at cost and advised at point of order.
Delivery and completion dates are approximate only, but the Company will endeavour to meet the Customer’s requirements.
Each delivery or part delivery represents a separate contract and failure of any delivery or part delivery shall not vitiate any contract in respect of any other delivery or other part delivery.
The Company’s deliveries are to the ground floor entrance / ‘kerbside’ of the Customer’s residence or site. All our products are delivered Fully Assembled using trusted delivery partners or in most cases by our own fleet vehicles.
Our products are heavy and suitable help may be required at the delivery location. In the vast majority of cases we will assist you at the delivery location to place your items with you where reasonably possible (access permitting). Occasionally this won’t be possible if we use a third party delivery company.
The Company only uses one driver so it is essential that assistance (should it be required) is on hand otherwise the delivery may not occur; this is at the discretion of the delivery driver.
Should a 2-person delivery &/or onsite assembly service be required, we can quote you accordingly.
If you are looking to place a larger order please contact us at email@example.com and we will likely be able to discount delivery.
All our products are made to order and may incur lead times, this will vary depending on your order and how busy we are. We will contact you after your order is placed or you can contact us at firstname.lastname@example.org to get more information.
Time shall not be of the essence of any contract to which these conditions apply (except in respect of payment to the Company). The Company will not be liable for any delay or the consequences of any delay in delivery or performance of its obligations under the contract howsoever caused. The Company shall not be liable to any customer, firm, company, or person in respect of any claim for any loss of profit, consequential loss or damage.
The Customer shall inspect the Goods at the place and time of unloading or collection but nothing in these Terms shall require the Customer to break packaging and/or unpack Goods that are intended to be stored before use.
Subject to Status, the value of the order, and the bespoke nature of any product being provided, the Company requests a minimum 50% Non-Refundable deposit payment to be made at the point of placing the order.
All goods must be paid for by cleared funds two days prior to their delivery and any additional costs must be paid within 7 days from the date of invoice unless otherwise agreed by a company director.
Late payments may incur interest at the rate of 8% above the base rate of Natwest Bank plc in force from time to time from the due date until the date of payment and the Company reserve the right to claim under the Late Payment of Debt (Interest) Act 1998.
The Company will accept payment by Cash, Cheque or BACS.
The Customer may not withhold payment of any invoice or other amounts due to the Company by reason of any right of set-off or counterclaim which the Company may have or allege to have for any reason whatever.
RISK & TITLE
The risk of the Goods passes to the Customer at the point of delivery, or upon completion of Installation. The Customer shall hold the goods in a fiduciary capacity until such time as full payment has been received. Title and full ownership of the goods will only pass to the Customer on receipt by the Company of all monies due under the order.
If the Customer requests the Company to install products, the Company’s installation team will require unhindered access to the site area. Once arrived on site, all of the Company’s staff are aware that an induction may take place prior to work commencing, however, should this delay the start of the installation the Company reserve the right to charge for this time accordingly.
Bespoke items cannot be cancelled once ordered or returned unless there is a manufacturing fault with the product.
Special order items cannot be returned to the Company unless the Company has the full agreement from the supplier to take the item back. Where the supplier agrees to take the product back a restocking charge of between 25% – 50% of the sale price will apply.
Other items still held as current stock can be returned to the Company within 28 days of purchase, and provided they are unused and undamaged, in which event the Customer will be invoiced to cover the cost of transport, administration and restocking – 25% of the sale price.
All quantities must be checked at the time of delivery. The Company cannot accept qualifications to signatures or claims for non-delivery after the Delivery Note has been signed.
Any claim in connection with the damaged items, unchecked at the time of delivery, must be passed to the Company within three working days otherwise it is deemed to be waived.
The Company will endeavour to claim compensation on the Customer’s behalf from the carrier if appropriate.
DAMAGED & MISSING PRODUCTS
The Customer must make any claims for damaged or missing product within 48 hours of receipt of delivery. The Company reserves the right to refuse any claims made after 48 hours. This does not affect the Customer’s statutory rights.
In such circumstances, the Company will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery, or refund to the Customer the amount paid by the Customer for the goods in question. Any credits and refunds will be made only after the Company’s receipt and inspection of the goods. Refunds will only be provided using the same payment method used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition.
LIMIT OF LIABILITY
The Company shall have no liability to pay any money to the Customer by way of compensation other than any refund the Company make under these conditions. The Company’s liability to the Customer shall not, in any event, include losses related to any business of the Customers, such as loss of profits or business interruption; neither will the Company be responsible to the Customer for any other loss which is not a foreseeable consequence of the Company being in breach of these Terms and Conditions or the Company’s legal duties.
ONLINE PRODUCT IMAGES AND DESCRIPTIONS
Images in the Company’s brochure or on its website may differ slightly from the products supplied. In such an event, the product supplied by the Company will still be fit for the purpose of its intended use.
All descriptions and illustrations contained in brochures, price lists and advertisements issued or communicated by the Company to the buyer are for indicative purposes only and do not form part of the contract. Goods are warranted to be of normal domestic quality and all specifications are subject to variations and normal manufacturing tolerances. Sales by the Company are not sales by sample and where the Company has provided a sample to the buyer this shall not imply any warranty or obligation of conformity with the sample.
Coloured products are subject to colour variation. Save as warranted above other warranties as to quality, description, or fitness for a particular purpose whether expressed or implied are excluded except those warranties implied by statue in the case of customer sales.
The Company reserves the right to treat orders from Customers outside of the UK on an individual basis.
The Conditions are governed by the laws of England and Wales. Where one clause or part of the Conditions is found to be void or is waived by the Company, the remainder of the Conditions are deemed to still be enforced or enforceable. The headings are for guidance only and do not form part of the contract.
The Company is able to manufacture bespoke items to meet the Customer’s requirements.
Whether it’s to design and manufacture to the Customer’s specification or working from a brief with the Customer, the Company can produce anything for the Customer’s premises. The Company can also guide and advise the Customer on what would be the best option for the Customer.
All bespoke quotations are sent to the Customer via email or post. The Company’s quotations include all product specifications and total costs (no hidden costs) along with lead times and colour options. The Company aim to offer the best prices possible to suit all budgets.
WARRANTY FOR REFORMED PLASTICS (UK) LTD
DURATION OF WARRANTY
For orders starting from 01 April 2010 Reformed Plastics (UK) Ltd guarantees that our recycled products are delivered free of material defects and will not show any for 25 years after delivery.
Colouring is not a part of this warranty.
VALIDITY OF WARRANTY
This warranty shall only be valid for countries of the United Kingdom.
MATERIAL PROPERTIES OF REFORMED PLASTICS (UK) LTD
Plastic products may show variations in colour and dimension (up to 5%) and colouring is not included within this guarantee, however in most cases any weather related fading is less common in more neutral colours.
Recycled plastic products may show variation to colouring together with production related textured surfaces, cavities and inclusions.
Our product is manufactured from waste plastic and due to its nature could show metal fleck, air holes and colour variations, once the original plank is cut. None of these cause any detriment to the finished product but cannot be completely avoided when manufacturing a product that is made from mixed waste plastic.
We will replace Reformed Plastics (UK) Ltd products after thorough inspection, should our goods be found to be defective during the warranty period in spite of proper application and use (replacement delivery guarantee). Installation and application of our products according to assembly and installation instructions on hand are a prerequisite for warranty adjustments.
Any reimbursements of transport costs, installation, reinstallation, consequential damage, disassembly or other costs are excluded from this warranty.
For correct and speedy processing in case of a warranty claim, please contact us in writing and include the following documentation:
– a copy of the invoice
– a detailed description of the defect
– photos and/or a sample of the faulty product
EXCLUSION OF WARRANTY
The following items do not constitute warranty claims:
a) Defects that can be ascribed to normal wear.
b) Defects like e.g. discolouration and expansion caused by weather and climatic conditions.
c) Defects caused by actions of the customer or third parties.
(Improper use and assembly, modification of the product, use of parts from other suppliers, inappropriate transport, packaging, and storage).
d) Second quality and remaining stock sales.
e) Goods not manufactured by Reformed Plastics (UK) Ltd.
PLACE OF JURISDICTION
The place of jurisdiction shall be the supplier’s registered business address. This warranty is valid in addition to our general terms of sales and delivery.
MODERN DAY SLAVERY STATEMENT
Reformed Plastics (UK) Ltd acknowledges its responsibility to the Modern Day Slavery Act 2015 and will ensure transparency within the organisation and with suppliers of the goods and services to the organisation.
The organisation structure of the business is a privately owned enterprise that manufacturers recycled furniture, outdoor dining, benches and seating to its customers. Within the supply of the products, there are relationships with external businesses for the sourcing of the products at certain times. These, as well as the supplies of services, make up the supply chain within Reformed Plastics (UK) Ltd.
As part of the company due diligence processes into slavery and human trafficking, the supplier approval process will incorporate a review of the controls undertaken by the supplier. Imported products from sources from outside the UK and EU are potentially more at risk to slavery / human trafficking issues.
Reformed Plastics (UK) Ltd will not support or deal with any business knowingly involved in slavery or human trafficking.
The Company Directors and Senior Management shall take the responsibility for implementing the policy statement and its objectives, and shall provide adequate resources (training etc) and investment to ensure that slavery and human trafficking is not taking place within its supply chain.
The policy statement will be reviewed annually and published.
[Reformed Plastics (UK) Ltd. Registered in England No: 05916282. VAT Reg. No: 988 6564 39. Registered Office: 37 Carisbrooke Crescent. Poole. BH15 4LA.]