THE COMPANY

REFORMED PLASTICS (UK) LTD is Registered in England and Wales – Company Number 05916282 whose registered office address is Carisbrooke Crescent, Poole. Dorset. BH15 4LA

THE CUSTOMER
The corporate entity, firm or individual ordering the goods from the Company. All orders are made on the following terms & conditions alone.

Reformed Plastics (UK) Ltd sales representatives have no authority to make any representation or promise on the company’s behalf or to vary these terms & conditions.

MINIMUM ORDER
We have no minimum order value.

PRICES
The price of the goods shall be as published in the Company’s price list current at the date of delivery of the goods or as quoted. The price list is exclusive of VAT, which shall be due at the rate of ruling on the date of the VAT invoice.
Prices listed or quoted are based on costs prevailing at the time when they are given or agreed. The Company shall be entitled to adjust the price of the Goods at the time of delivery by such amount as may be necessary to cover any increase sustained by the Company after the date of acceptance of the Customer’s order and any direct or indirect costs of making, obtaining, handling or supplying the Goods.

DELIVERY
Our delivery costs are based on how much space is required to transport your order, service level & your location.
All prices are quoted ex-works. Delivery will be charged at cost and advised at point of order.

Delivery and completion dates are approximate only, but the Company will endeavour to meet the Customer’s requirements.

Each delivery or part delivery represents a separate contract and failure of any delivery or part delivery shall not vitiate any contract in respect of any other delivery or other part delivery.

The Company’s deliveries are to the ground floor entrance / ‘kerbside’ of the Customer’s residence or site. All our products are delivered Fully Assembled using trusted delivery partners or in most cases by our own fleet vehicles.
Our products are heavy and suitable help may be required at the delivery location. In the vast majority of cases we will assist you at the delivery location to place your items with you where reasonably possible (access permitting). Occasionally this won’t be possible if we use a third party delivery company.

The Company only uses one driver so it is essential that assistance (should it be required) is on hand otherwise the delivery may not occur; this is at the discretion of the delivery driver.
Should a 2-person delivery &/or onsite assembly service be required, we can quote you accordingly.

If you are looking to place a larger order please contact us at sales@reformedplastics.co.uk and we will likely be able to discount delivery.

All our products are made to order and may incur lead times, this will vary depending on your order and how busy we are. We will contact you after your order is placed or you can contact us at sales@reformedplastics.co.uk to get more information.

Time shall not be of the essence of any contract to which these conditions apply (except in respect of payment to the Company). The Company will not be liable for any delay or the consequences of any delay in delivery or performance of its obligations under the contract howsoever caused. The Company shall not be liable to any customer, firm, company, or person in respect of any claim for any loss of profit, consequential loss or damage.

INSPECTION
The Customer shall inspect the Goods at the place and time of unloading or collection but nothing in these Terms shall require the Customer to break packaging and/or unpack Goods that are intended to be stored before use.

PAYMENT
Subject to Status, the value of the order, and the bespoke nature of any product being provided, the Company requests a minimum 50% Non-Refundable deposit payment to be made at the point of placing the order.

All goods must be paid for by cleared funds two days prior to their delivery and any additional costs must be paid within 7 days from the date of invoice unless otherwise agreed by a company director.

Late payments may incur interest at the rate of 8% above the base rate of Natwest Bank plc in force from time to time from the due date until the date of payment and the Company reserve the right to claim under the Late Payment of Debt (Interest) Act 1998.

The Company will accept payment by Cash, Cheque, BACS, Debit & Credit Card.

The Customer may not withhold payment of any invoice or other amounts due to the Company by reason of any right of set-off or counterclaim which the Customer may have or allege to have for any reason whatsoever.

Failure to pay in full in reasonable time (within 30 days unless otherwise agreed by a company director) may result in repossession of all goods supplied, and any monies/deposits paid to date by the Customer will be forfeited to cover any associated costs incurred by the Company.

RISK & TITLE
The risk of the Goods passes to the Customer at the point of delivery, or upon completion of Installation. The Customer shall hold the goods in a fiduciary capacity until such time as full payment has been received. Title and full ownership of the goods will only pass to the Customer on receipt by the Company of all monies due under the order.

INSTALLATION
If the Customer requests the Company to install products, the Company’s installation team will require unhindered access to the site area. Once arrived on site, all of the Company’s staff are aware that an induction may take place prior to work commencing, however, should this delay the start of the installation the Company reserve the right to charge for this time accordingly.

RETURNS
Bespoke items cannot be cancelled once ordered or returned unless there is a manufacturing fault with the product.

Special order items cannot be returned to the Company unless the Company has the full agreement from the supplier to take the item back. Where the supplier agrees to take the product back a restocking charge of between 25% – 50% of the sale price will apply.

Other items still held as current stock can be returned to the Company within 28 days of purchase, and provided they are unused and undamaged, in which event the Customer will be invoiced to cover the cost of transport, administration and restocking – 25% of the sale price.

All quantities must be checked at the time of delivery. The Company cannot accept qualifications to signatures or claims for non-delivery after the Delivery Note has been signed.

Any claim in connection with the damaged items, unchecked at the time of delivery, must be passed to the Company within three working days otherwise it is deemed to be waived.

The Company will endeavour to claim compensation on the Customer’s behalf from the carrier if appropriate.

DAMAGED & MISSING PRODUCTS
The Customer must make any claims for damaged or missing product within 48 hours of receipt of delivery. The Company reserves the right to refuse any claims made after 48 hours. This does not affect the Customer’s statutory rights.

In such circumstances, the Company will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery, or refund to the Customer the amount paid by the Customer for the goods in question. Any credits and refunds will be made only after the Company’s receipt and inspection of the goods. Refunds will only be provided using the same payment method used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition.

LIMIT OF LIABILITY
The Company shall have no liability to pay any money to the Customer by way of compensation other than any refund the Company make under these conditions. The Company’s liability to the Customer shall not, in any event, include losses related to any business of the Customers, such as loss of profits or business interruption; neither will the Company be responsible to the Customer for any other loss which is not a foreseeable consequence of the Company being in breach of these Terms and Conditions or the Company’s legal duties.

ONLINE PRODUCT IMAGES AND DESCRIPTIONS
Images in the Company’s brochure or on its website may differ slightly from the products supplied. In such an event, the product supplied by the Company will still be fit for the purpose of its intended use.
All descriptions and illustrations contained in brochures, price lists and advertisements issued or communicated by the Company to the buyer are for indicative purposes only and do not form part of the contract. Goods are warranted to be of normal domestic quality and all specifications are subject to variations and normal manufacturing tolerances. Sales by the Company are not sales by sample and where the Company has provided a sample to the buyer this shall not imply any warranty or obligation of conformity with the sample.

Coloured products are subject to colour variation. Save as warranted above other warranties as to quality, description, or fitness for a particular purpose whether expressed or implied are excluded except those warranties implied by statue in the case of customer sales.

OVERSEAS ORDERS
The Company reserves the right to treat orders from Customers outside of the UK on an individual basis.

GENERAL.
The Conditions are governed by the laws of England and Wales. Where one clause or part of the Conditions is found to be void or is waived by the Company, the remainder of the Conditions are deemed to still be enforced or enforceable. The headings are for guidance only and do not form part of the contract.

BESPOKE PRODUCTS
The Company is able to manufacture bespoke items to meet the Customer’s requirements.

Whether it’s to design and manufacture to the Customer’s specification or working from a brief with the Customer, the Company can produce anything for the Customer’s premises. The Company can also guide and advise the Customer on what would be the best option for the Customer.

All bespoke quotations are sent to the Customer via email or post. The Company’s quotations include all product specifications and total costs (no hidden costs) along with lead times and colour options. The Company aim to offer the best prices possible to suit all budgets.